Website - Customer satisfaction
1.
How frequently do you visit this [website]?
every day
every week
ervery month
quartely or more rarely
2.
How satisfied are you with [website] in general?
very satisfied medium very dissatisfied
3.
Which characteristics are important to you when visiting websites?
very important medium not at all important
easy navigation 
clarity 
selection various methods of payment 
offers 
range of products 
product quality 
prices 
product information 
information on this topic in general 
speed 
graphical presentation 
search 
customer service 
4.
How do you rate our websites compared to other websites you have made use of for shopping before?
much better similar worse no experience
easy navigation 
clarity 
selection various methods of payment 
offers 
range of products 
product quality 
prices 
product information 
information on this topic in general 
speed 
grafic presentation 
search 
customer service 
5.
How could we change our website to your satisfaction?
6.
What do you like about our website?
7.
Would you recommend this [website] to others?
Yes
No
8.
Did any problems occur during your visit on this [website]?
no
yes, which
9.
In case you made use of the customer service, were you satisfied?
I did't make use of it
satisfied
not satisfied, because
10.
Would you call yourself an experienced internet user?
Yes
No
11.
Statistical data
Age
Gender
Nationality
This survey has been created with '2ask'   2ask

Organizer:  amundis Communications GmbH,  Felix-Wankel-Str. 4, 78467 Konstanz, Deutschland, info@2ask.net